- Email: email@example.com
- Message me: Sense and Humor Facebook page
- Fill out the brief form: Contact Us
- Phone number: 617.686.1114
How is shipping calculated?
Shipping is calculated by price, not weight. After you add items to your cart, you can select "check out." You'll then be able to see the cost of shipping before you submit payment.
What are my shipping options and how long does shipping take?
I ship products the cheapest way (whenever possible), which is typically USPS First-Class Mail for most items on Sense and Humor. Cheap, of course, isn't a synonym for "Amazon Prime" or "next-day delivery." Just in case you lost your thesaurus and were wondering. ;)
So the cheaper shipping means it can take longer to get your order—and even longer during peak holiday season in December. For the most part, domestic US packages arrive within 5-7 days (and often faster than that). I try to accommodate customers when they're in a rush. If that describes you, the best bet is to reach out using one of the methods at the top of this page.
At what point in the purchasing process do I get to see my shipping options and costs?
You'll see the shipping costs calculated at checkout, right before you submit payment. As of right now, I'm not able to offer shipping options (like next-day delivery).
Why don't you offer free shipping?
Three words: I'm not Amazon. :) Seriously, I understand that people want free shipping. Heck, I LOVE free shipping. But for now, this is a small boutique business, and it's (mostly) just me. Someday, I might get to a point where I can offer free shipping.
Do you offer "rush" shipping (like overnight or 2-day)?
As of right now, shipping is one size fits all (and the cheapest option possible). But I do try to help customers who are in rush by occasionally shipping USPS Priority Mail. No promises, though! If this describes you, the best bet is to get in touch with me using one of the methods at the top of this page.
Do you ship internationally?
I do ship internationally to just about anywhere, and during checkout, the shipping calculator will add on additional fees for international shipping (typically $20).
Do I have the ability to track my order?
Yes, all shipments are tracked, whether USPS First-Class Mail or USPS Priority Mail. You'll receive a USPS Tracking number with the email address you used during checkout once the package ships. Then, you can visit the USPS.com site to track your package.
My shipment hasn't arrived. What should I do?
Double check your USPS Tracking number, which you should have received via email once your package shipped. If it shows delivered, but you didn't receive it, contact me and I'll either refund (if it was a time-sensitive gift) or send out another one. Scroll to the top of this page for the various ways to reach me.
My shipment arrived, but the box/product is damaged or broken. What should I do?
Ugh, I hate when that happens! So frustrating! Contact me and I'll either refund (if it was a time-sensitive gift) or send out another one. Scroll to the top of this page for the various ways to reach me.
What payment methods do you accept?
As of right now, Sense and Humor accepts MasterCard, Visa, American Express, and Discover cards. Or I'd be willing to trade goods if you can hook me up with Brad Pitt. (Just kidding on that last option!)
Is my payment info secure?
OMG, I ordered the wrong thing! What should I do?
Deep breaths! We've all been there! Contact me, and we'll sort it out. Scroll to the top of this page for the various ways to reach me.
OMG, I need to cancel my order! What should I do?
Deep breaths! We've all been there! Contact me, and we'll sort it out. Scroll to the top of this page for the various ways to reach me. If the item hasn't shipped yet, I can issue a full refund. If it has shipped, you can snail mail the product back to me (you'll need to cover shipping), and I'll issue a full refund once I receive the item (I'd need to get it back within 30 days of the purchase date). Read my return policy here.
Can any of your products be customized?
Not at this time. But hopefully in the future I'll be able to offer more options regarding things like colors.
Can I purchase a gift card or send an item as a gift (complete with a gift receipt)?
Sorry! I don't offer gift cards or gift receipts at this time, but I can provide free gift wrapping and enclose notes upon request. Scroll to the top of this page for the various ways to reach me.
How do I opt out of your newsletter?
What's your return policy?
I want you to be happy with your product! And I definitely "get" that things can change once you're actually holding an item in your hot little hands. I do have a return policy here, and it walks you through the process.
I have a question about what a product is made out of and how to clean it. Whom should I contact?
Contact me and let me know which product it is and what your questions are, and I'd be happy to help. Scroll to the top of this page for the various ways to reach me.
I need ideas for company gifts, promo items, and tradeshow swag. Can you help me?
YES! I love working with people and helping them choose the perfect gift or gifts for these situations. Contact me and let's chat. Scroll to the top of this page for the various ways to reach me.
I have the perfect product for one of your collections. Do you ever work directly with artists/creators?
I do sometimes! Contact me and give me the scoop about your item and we'll go from there. Scroll to the top of this page for the various ways to reach me.
I saw a great product that would be perfect for one of your collections. Do you take suggestions?
I always love it when my customers see something and think "That would be PERFECT for Sense and Humor." Contact me and give me the scoop about your great find. Scroll to the top of this page for the various ways to reach me.
How do I get in touch with customer service?
I'm very responsive to questions! Scroll to the top of this page for the various ways to reach me.
Were you really featured on The View?
Yes, Sense and Humor was featured on The View in November 2018. It was wild! A producer from the show contacted me about featuring some products, including my "Hurry Back! We're Talking About You" guest towels. Here's the thing: At the time, I was on the other side of the world, visiting one of my kids during his study abroad semester. Now, let me just say this: Daily talk shows move FAST. Coordinating everything from Australia was definitely, um, interesting. I laughed. MOST of the time. ;) I'm incredibly grateful for the exposure it brought to Sense and Humor!